Delivery & Returns

How will my Prolong Device order get to me?

Orders arrive on a Fully tracked and insured service in 3-5 business days. 

• All deliveries are within the UK.
• We are unable to process orders to PO Box addresses.

*If you live outside the UK, you may contact our Customer Support Team for assistance by sending us an email at info@prolongdevice.com.

Help, my Prolong Device order hasn't arrived! What do I do?

If you’ve waited over 12 business days and your order still hasn’t arrived, shoot us an email at info@prolongdevice.com

Do you deliver Prolong products internationally?

Not yet - but we’re working on it. If you’re US-based, please visit our US site. Or if you’re looking to train Down Under, visit our Australian site.

What is your return policy?

If the device is unopened and unused and we will accept returns within 7 days, for a full refund minus shipping. If the device is faulty, please contact us and we will issue a replacement free of charge.