Delivery & Returns

How will my Prolong Device order get to me?

Orders arrive on a Fully tracked and insured service in 3-5 business day

• We are now able to deliver to Channel Islands and Scottish Highlands. Orders arrive within 2 - 3 days, signed or unsigned service of choice. 
  
  
• We are unable to process orders to PO Box addresses.

Help, my Prolong Device order hasn't arrived! What do I do?

If you’ve waited over 12 business days and your order still hasn’t arrived, shoot us an email at info@prolongdevice.com

Do you deliver Prolong products internationally?

Not yet - but we’re working on it. If you’re US-based, please visit our US site. Or if you’re looking to train Down Under, visit our Australian site.

What is your return policy?

If the device is unopened and unused and we will accept returns within 7 days, for a full refund minus shipping. If the device is faulty, please contact us and we will issue a replacement free of charge.